Digital Delivery Policy

Learn how WhiteDolphin Mart verifies, processes and delivers digital orders placed through our website or WhatsApp.

WhiteDolphin Mart provides digitally delivered products and services.

There are no physical shipments unless explicitly stated otherwise.

Orders are processed after the required payment and order information have been successfully received and verified.

For website orders, the order status may initially show:

Payment Status: Pending Verification

and:

Fulfillment Status: Awaiting Delivery

Payment proof may be reviewed before fulfilment.

Processing begins after payment is successfully verified.

Incorrect, incomplete or unclear payment information may delay an order.

Depending on the product, digital delivery may be made through:

We aim to fulfil orders as quickly as reasonably possible after payment verification.

Delivery time can vary depending on:

Customers are responsible for providing accurate:

Incorrect contact information may delay delivery.

Website orders may generate an automated confirmation email containing the order number and relevant order information.

This confirms that the order was received. It does not necessarily mean payment has already been verified or fulfilment completed.

If you believe your order has been delayed or you have not received the expected digital delivery, contact our support team with your order number.

Customers should protect any digital credentials delivered to them.

Do not publicly share credentials, licence information, private links or other access information unless the product specifically allows sharing.

For delivery-related support:

hello@wdmart.online